Return Policy

Your satisfaction is our priority. 
If you're not happy, we're not happy.

30-DAY RETURN POLICY
We offer a 30-day return policy from the 
date of delivery. If 30 days have passed, 
unfortunately we cannot offer a refund 
or exchange.
TO BE ELIGIBLE FOR A RETURN
Your item must be unused and in the same 
condition you received it.
HOW TO START A RETURN
1. Email us at store.spoil.them@gmail.com
2. Include your order number
3. Tell us why you'd like to return
4. We'll respond within 24 hours with 
   next steps

No need to return the item in most cases — 
we'll resolve it for you directly.
REFUNDS
Once your return is approved, your refund 
will be processed to your original payment 
method within 3–5 business days.
DAMAGED OR WRONG ITEMS
If you received a damaged or incorrect item, 
please email us immediately with a photo at:
store.spoil.them@gmail.com

We will send a replacement at no cost to you.
EXCHANGES
We replace items only if they are defective 
or damaged. For exchanges, contact us at:
store.spoil.them@gmail.com
We stand behind every product we sell.
Because we love them. We care for them. 🐾
— The SPOIL THEM. Team