FAQ

HOW LONG DOES SHIPPING TAKE?


United States: 7–12 business days
United Kingdom: 8–14 business days

All orders include a tracking number sent 
to your email once shipped.

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DO YOU OFFER FREE SHIPPING?

Yes! We offer free shipping on all orders 
over $35 USD. Orders under $35 have a flat 
rate of $5.

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HOW DO I TRACK MY ORDER?

Once your order ships, you'll receive an 
email with your tracking number. You can 
use it to track your package at any time.

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WHAT IF I'M NOT HAPPY WITH MY ORDER?

We offer a 30-day return policy, no questions 
asked. If you're not 100% satisfied, contact 
us at store.spoil.them@gmail.com and we'll 
make it right.

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IS IT SAFE TO BUY FROM SPOIL THEM.?

Absolutely. We use PayPal — one of the world's 
most trusted payment systems — to process all 
transactions. Your information is always secure.

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CAN I CHANGE OR CANCEL MY ORDER?

Please contact us within 24 hours of placing 
your order at store.spoil.them@gmail.com and 
we'll do our best to accommodate your request.

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MY PACKAGE HASN'T ARRIVED. WHAT DO I DO?

If your package hasn't arrived within the 
estimated timeframe, please contact us at 
store.spoil.them@gmail.com with your order 
number and we'll investigate immediately.

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Still have questions? We're here for you.
Email us: store.spoil.them@gmail.com

We love them. We care for them. 🐾